Anonymous
map-marker Gueydan, Louisiana

Credit card

I don't have account anymore had to cancel to stop fees don't get a credit card I can't submit this because I don't have an account now
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User's recommendation: Don't try to get any information from customer service

Todd H Ewq

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Verified Reviewer

Defective

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Within 60 day warranty. They stopped carrying product for the season. I called and was told to bring them back when they're back in stock. Now telling me I'm pasted 60 days. And only keep records for 60 days of purchase.
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Loss:
$99

Preferred solution: Replacement

User's recommendation: Find elsewhere

Resolved
Abel W Awd

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Verified Buyer
| map-marker Austin, Texas

Resolved: Comment on service

Academy Sports And Outdoors - Comment on service
Updated by user Aug 29, 2022

Great service.

Original review Aug 29, 2022
The temple store has always be customer friendly and very helpful in finding items they set the stands in my opinion
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Pros:
  • Friendly

User's recommendation: Shop Academy in temple most helpful academy in central texas

Anonymous
map-marker Gueydan, Louisiana

Credit card

No one ever answered. I had a chat with a nice lady and she was going to transfer me to an expert but you had to give your card number and it came back invalid so after 2 hours I gave up. Your customer service needs work anyway my card is canceled to stop fees and you have lost a customer. Look at my account and see what kind of customer
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User's recommendation: Don't get a credit card and never try to talk too customer service

Jeffery J Efh

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Verified Buyer
|

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Verified Reviewer
| map-marker Mcdonough, Georgia

In store pickup denied because my ga state license were bent in my wallet

Academy Sports And Outdoors - In store pickup denied because my ga state license were bent in my...
Academy Sports And Outdoors - In store pickup denied because my ga state license were... - Image 2
My license have a line through them because of the pressure of sitting on my wallet, however they are not broken or damaged. GAae DDS states they are valid and should be accepted as valid state ID. The store manager states that they were unable to be scan, ga law doesn't require a permit to purchase a firearm for home, car etc. Only permit required for carry and concealed.
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Loss:
$80
Pros:
  • Online shopping
Cons:
  • Customer service
  • Racist
  • Discriminatory

Preferred solution: Deliver product or service ordered

User's recommendation: Please be aware of Academy Sports Outdoors fictitious law that borders on line of discriminatory practices. you purchase a

Anonymous
map-marker West Columbia, South Carolina

Order problem

Neede free shipping, and they made it happen. Best customer service i have Experienced in wuite some time.
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User's recommendation: A1 customer service

Giovani Guadalupe G

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Verified Buyer
|

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Verified Reviewer
| map-marker Torreón, Coahuila

That academy frauded me by charging me twice for a purchase without my consent

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Academy Sports And Outdoors - That academy frauded me by charging me twice for a purchase without...
that academy frauded me by charging me twice for a purchase without my consent and no body answer phone calls
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Cons:
  • Store stealing money from my card without my consent
  • Store charged
Frederick T Mhj

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Verified Buyer

Disappointed in service

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Academy Sports And Outdoors - Disappointed in service
Could not find on website where I could change pickup person. Places the order and tried to call store to ask if I could have my wife pick up. 5 calls no answer! Called customer care thinking this is not a big deal. Verify all my info to make sure I'm the account holder contact the store give them my wife's name and pow it's handled. Instead you do nothing to help your customer and now you have a former customer feeling like this company has no desire to do anything to help a paying customer out. Welcome to this digital age with zero importance put on the person paying your wages.
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Cons:
  • Way i was treated
  • Main helpline can not be accessed
  • Online ordering and customer service chat

User's recommendation: Go somewhere else

Anonymous
map-marker Atlanta, Georgia

Credit Card

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Paid off Credit card over 2 months ago and they have still not reported to the credit bureau. But if I owed them money they wouldnt miss a month of reporting. This is not fair to the people who have made there payments on time and paid the card off early. I will never use this credit card again.
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User's recommendation: Recommend not to use

Anonymous
map-marker Louisville, Kentucky

Bad customer services

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Purchased a BB gun in the Florence Alabama store on 7-4-22 when we opened the box after getting it home we noticed that it looked like someone had maybe purchased and returned the gun before because it was missing parts and the clip that was in it didn't even go to that gun so we returned it the next day only to be pretty much called a liar and told that we could not get a refund the manager on duty was rude and belittling and made it sound as if we were in the wrong because we were bringing it back he even went as far as to try to give my husband the clip and say this must be yours bacause it don't even belong in here... We do not appreciate being called a liar and don't appreciate his rude demeanor especially considering that we were not at all rude with him or anyone else... I will not return to that store and I will let everyone I know that shops there just exactly how we were treated...I was a manager for 13 years and I know that this is not at all how you treat a customer and just being raised right is enough to know that you just don't treat people in general like this PERIOD!!!

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User's recommendation: RUDE MANAGEMENT and hope you don't have to return anything because you'll be called a liar

Giovani Guadalupe G

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Verified Reviewer

That academy frauded me by charging me twice for a purchase without my consent

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that academy frauded me by charging me twice for a purchase without my consent and no body answer calls
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Loss:
$88
Pros:
  • Was online shopping
Cons:
  • That academy frauded me by charged me twice for a purchase

Preferred solution: Full refund

Anonymous
map-marker Tampa, Florida

The main office in Katy TX. Lied about a refund due to me.

Bought a pistol online went to pick it up at the store by me opks. had a problem so I asked for my money back. This was 3 days ago up to now nothing !!! Never shop there again
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Anita A Vym
map-marker Louisville, Kentucky

Can't sign in my account

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I need help to sign in my account Ive had this account for years cant even change my password helpSleepy I dont know why I have go through an act of *** to get any help when all I want to do is change my password and cant sign in to my account to buy something when cant get it reset yall are fixing to lose a Customer if I cant sign on my account
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Preferred solution: Reset Password and username want to buy something and don’t want to go to store or I will stop shopping with y’all and never buy anything else

russell w Kxb

One month for delivery.

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I ordered an above ground pool on May 27th for $1400, with an estimated delivery of June 13th. I tried tracking for about a week and kept getting an error so i called Academy and Ceva, neither could tell me where it was.

On the 13th i finally got word that it had never left its original warehouse. I was then given a date of the 20th, the 20th came and went.. I was then passed from one place to the other.. Academy, Ceva and some 3rd party.

I had to cancel 2 different scheduled parties bc i had no pool. I was then called and notified that I would now have to wait until the 28th. Only to find out the package had been in Texas, 5 hours away, now going on a full month to deliver.

I could have taken a day off and picked it up myself. Academy was apologetic but doesnt quite make up for the absolute frustration of the last month

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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Denham Springs, Louisiana

Wrong items

I ordered bottoms for my childs school uniforms got sent the wrong thing returned the items ordered more and the new shipment was half wrong wasnt going to order more when shipping was more than my one item. Ordered shirts and still never received them cancelled the order and still havent gotten my money back
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