Greenville, South Carolina
Customer service
Diversity of Products or Services
Value for money

It cannot be published to the website, but.. —


Our staff has read your review and values your contribution. However, it did not meet all our website guidelines. Thanks for sharing and we hope to publish next time.

Submit something new

Thanks again,Academy Sports + Outdoors

Buy at your own risk.I purchased these from my local Academy Sports on 9/8/15. After opening the box at home I realized the set was missing one of the smallest weight disk. Probably about 2.5 to 3 lbs. Mistakes happen, so I emailed customer service per user manual. I was informed that CS does not carry replacement weights, and to go back to store with receipt and ask for the weight. Off to the store I go. There the woman behind the desk hears my case and sees the email exchange. I told her I just needed that small weight, and she could get it from another box. Nope... She says not possible, you must return the original for an exchange. "Seriously? You're going to end up with an open box regardless.... You're asking me to exchange 117 lbs for 120 lbs rather than just go get a 3 lb disk..." After talking with this mentally challenged woman, I went home - boxed up the dumbells and promptly returned to the store. Woman says, "You want to exchange now?" Me; "No I want a refund." Cash in hand looked a lot better than this shady junk Academy sells.

Need help? Visit Customer Service or contact us:

1.) customerservice@academy.com2.) 1-888-922-23363.) Academy Sports + OutdoorsCustomer Service565 South Mason Road #419Katy, TX 77450

To ensure delivery to your inbox, please add to your address book. If you no longer wish to receive these emails, unsubscribe. We are committed to treating your personal information with the highest degree of care. To read our Privacy Policy please view here.

© 2015 Academy Sports + Outdoors. All Rights Reserved.Corporate Headquarters - 1800 North Mason Road, Katy, TX 77449

Review about: Academy Sports Store Customer Care.

Reason of review: Damaged or defective.

Had an Experience with Academy Sports Store?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

Nordictrack - C 7.5 Elliptical Review Nordictrack "Worst company to ever order from so I purchased the C 7.5 elliptical I purchased the assembly and in home delivery $250..." Read more Craft Holsters - Somehow the meaning of "inside the waistband " has become Inside the belt,outside the waistband! Craft Holsters "I have a permit in a concealed carry state.I ordered a IWB holster,that is a holster which is inside the waistband-inside the fabric that makes a waist on a pair..." Read more Safishing - Salt Armour, SA Company are horrible at fulfilling orders Safishing "I placed an order from Salt Armour for a package that included a shirt, straw hat, and three face shields for fishing. Payment was immediately charged to my card so..." Read more Academy Sports Store - Used Shoes Academy Sports Store "Please don't buy in this Store, they just sell used things ok, i buy a pair of shoes on last week before christmas and i get used and dirt shoes..." Read more It Works - Deception It Works "placed first order 7/13/17 with rep ms. howell who said if i became a product model [meaning i'd promise to buy 2 more months of any product], i'd get my..." Read more Shark Offers - - not delivering and terrible customers service Shark Offers "I have placed an order on May 27th on the website and since then I have asked for a tracking number or news about the delivery and I have..." Read more CrossCountry Mortgage - Terrible! CrossCountry Mortgage "Our ordeal began upon a recommendation from our realtor on March 23, 2017 when I contacted Sean LeBlanc of Cross Country in Salem, NH. In my very first email explained..." Read more Razbannia Group - Fraud and Scam Artist: Sina Razbannia Razbannia Group "Razbannia Group Beware! Scam And Fraud Against Customers Calabassas, California Do NOT do business with Razbannia Group. Razbannia Group is owned by Sina Razbannia, his wife Shirley Razbannia, his daughter..." Read more