I ordered a pair of boots online for my son on 12/22/2013.. I paid extra for overnight shipping so they would arrive before Christmas.. They didn't arrive until 12/26/2013.. They never offered a refund for the extra shipping or even an apology, and an apology would of been enough..What really got me was the email they sent..
"Our staff has read your review and values your contribution. However, it did not meet all our website guidelines. Thanks for sharing and we hope to publish next time.
Academy Sports + Outdoors"
I guess their website guidelines are to post only good reviews or none at all..