Academy Sports And Outdoors
Reviews and Complaints
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Verified Reviewer | Ciudad Benito Juarez, Nuevo LeonYou charged me for a purchase without my knowledge and do not want to refund me
- Free shipping
- Un un
- Academy frauded me by charging me two
- Academy
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Verified ReviewerFalse advertising of cardholder benefits
Upon initially receiving my Academy card in the mail, enclosed was also a $15 off coupon for me to use on my next purchase. Fast forward to May 9, 2022 I placed an order online for a Yeti cup, but when I got to the checkout part of the transaction and input my promo code for the $15 discount coupon, it would not accept my code and said my code was invalid.
My purchase was also supposed to have free shipping, however it did not give me free shipping, I was charged $5.
When I contacted customer care I was passed around to five different agents, and informed that my code was invalid for the $15 off, and that they would not re-issue a coupon for me to use, as I was assured I would receive when I opened the account.
Then in regard to the shipping, they told me that some items dont qualify for the free shipping because they require extra handling practices when shipping the product so that the product doesnt arrive damaged to the customer.
That is BS, my Yeti cup came in a thin plastic bag placed in a box...that's it, no bubble wrap or air cushions of any type. I was careful to read all of the terms and conditions for the free shipping before placing my order, and according to customer care they still chose to charge me for shipping.
I am so disappointed that Academy does shady business like this to loyal customers.
- Was online shopping
- Nicely laid out store
- Large selection
- Way i was treated
- Employees in customer serv need more info on products
Preferred solution: Let the company propose a solution
User's recommendation: Don't count on Academy cardholder perks
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasMy refund
Preferred solution: Full refund
User's recommendation: Don't order from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Memphis, TennesseeReturn and rude manager
DCalled the corporate number and they were rude as well. I bought my grandson a pair of pants for football Saturday.
They were a little small. I went to exchange for a bigger size and the clerk gave me 9.99 credit for a $30 pair of pant. All I wanted to do was exchange them. They rang up the same price as the ones I was buying.
Was charging $20 for not having a receipt. That is cheating people out of their hard earned money. The manager Jerry was rude. He needs to reprimanded for his rudeness.
I will order from now on on Amazon for what I need and have my friends and teams to not buy from sports academy.
You are stealing money from people. I will make sure all the food ball teams in our county dont use your company.
Preferred solution: Full refund
User's recommendation: Do not buy from sports academy. They rip you off.
Complaint
- Sports gear
- Extremely poor customer service
Preferred solution: The situation to improve
User's recommendation: Don’t expect to get in and out.
Manager embarrassed me in front of an associate
My friend was trying to purchase some items. The total was around $500.00.
She had her academy credit card. The associate said she couldn't use it because the name did not match. It was her husband's she's an authorized user. So I said I would pay for it an added the fishing pole that I was purchasing to the order.
I got my ID and debit card out and handed it to the associate. She called the manager they said it didn't look like me. My ID and card name matched. My driver's license picture is from 4 years ago.
I have lost a lot of weight due to being type 1 diabetic and having leukemia. The manager was very loud She kept asking the associate if it looked like me. I showed my social security card with the same name The manager refused to sell ke tg3 items. I was devastated why am I getting punished for being sick.
I did not deserve to be humiliated like this. I wasn't able to get the fishing pole that my husband wanted for our anniversary. My friend said she was calling corporate the manager started off she would remember our names and cards.
How do you treat people like this? I want a phone call to discuss this.
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Verified Buyer | Powder Springs, GeorgiaSpikes wrong address
User's recommendation: Make sure to check ur adress
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Houston, TexasRefund not received back to my card. Purchases 5-1-22 and returned 5-1-22 due to size.
User's recommendation: Shop elsewhere if possible.
Comenity.net/academy has been down for over 3 days and no one at Comenity or Academy will answer. Both say they are closed. What's going on ??
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCosta camo trucker cap
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Austin, TexasDiscrimination
- Discrimanated
- Horrible customer service
Preferred solution: Able to purchase the handgun
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Prattville, AlabamaComplaint
- We enjoy everything in the store
- Large selectiom
- Good variety
- Customer service response
Preferred solution: Discount. I drove 45 minutes there to exchange, 45 minutes back home empty handed. Will have to make the same trip to purchase the dual basketball game for my kids and hope it isn't sold out.
User's recommendation: Don't order online or expect an Exchange!
Dissatisfaction at Corpus Christi store
Preferred solution: Let the company propose a solution
User's recommendation: Be prepared to wait in LONG lines
Change address
Preferred solution: Just changed the address
To take off late payment, pay bill, close acct.
I am a first responder whom did not receive their monthly bill on time and received a late fee which your company on gave 15.00 off when I asked if it could be waived, most companies have always removed the entire fee. This was very upsetting to me and all my fellow first responders, I told.
You will not have my business nor will I ever open a credit card with your business.
About a month ago, your customer service told my husband that your company was sending a 50.00 gift card because something he experienced at one of your stores and that did not happen either. Very poor customer service all away around.
User's recommendation: I will never recommend your company and will tell everyone of our bad experiences.
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You are in Texas . No one cares. Contact your great Governor.