Academy Sports StoreComplaints and Reviews

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1.8 Based on 85 reviews
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  • Customers like
    • Large selection 2
    • Large selectiom 1
    • Was online shopping 1
  • Customers don't like
    • Bad customer service 7
    • Ability to execute an online order 4
    • Misrepresentation of product 4
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I bought online 300 rounds of cci tactical 22lr round nose 40 grain ammo but what I received was 100rounds of cci 22lr hollow point 36gr ammo so I called them up to offering to buy what they sent and resent the right product. they said they dont carry that product anymore that I just bought from them 3 days prior, so I asked for a return shipping label and they said I can't return it to the store and they won't give me a free return label since... Read more

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Academy Sports Store Nike Kyrie 1 Sneakers Review
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I ordered a pair of basketball shoes and received a used and worn pair of shoes. There were pebbles on the bottom of the sole, marks, and dirty insoles. This is just terrible Read more

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I bought a pair of crocks from academy sports online. I received them and they were the wrong size. I called customer service 6 times with never an answer after a total of over thirty min. of waiting. I tried the chat... same thing no body to chat with. So I sent an email stating that I need a prepaid return label to send the shoes back. three days and no reply. This company is the worst. I cant say they were rude or anything because I haven't... Read more

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I tried to purchase 1 item from Academy Sports on line on Cyber Monday 2016. After I went through the entire check out process, it stated the order could not be processed at this time, please contact customer service. So I did. I tried 2 different credit cards, and was told there was a problem with the credit cards. I checked my credit cards 2 days later, and there are 8 charges between the 2 cards from Academy Sports for an order that could not... Read more

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Academy sports has lost my business, a month s ago I went in to buy a new pistol, I was looking at a Springfield xd mod 2 .40 cal flat dark earth color, it was priced at academy for $530.00. I found it online at sportsman outdoors superstore for $429.99. I read the price match policy went up there and showed them the price and that it was same item number and in stock and they price matched it, I was happy and said they treated me right I will... Read more

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First off we went to buy a gun for Christmas and my girlfriend had to pay for it with her card so she had to do the background check well she didn't have her renewed address on her licenses. Well he laughed at us and the guy helping us told another guy to take care of it and walked off. Very rude of them to laugh at her and the worst customer service I have ever experienced for her first gun purchase. Will not go back to academy and buy another... Read more

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They took the 179 dollars for my optic from my card ..... then said it was declined. My bank clearly stated they were paid. Now I have to wait 15 days to get my fu(#ing money back. Then tried getting it resolved with their outsourced fake online chat person from God knows where and he just shot me down over n over again feeding me bs..... I've never been so disgusted with an "American" based online order. Nothing but negative reviews from me. I... Read more

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I purchased a canopy tent from academy that I never used. I paid cash for it and I misplaced my receipt. I paid $90 for the tent and went to return it and was told that I could get s store credit but since I didn't have the receipt I could not get cash back. I spend alot of money at Academy. (All cash purchases) but after calling a 800 customer service line and being told that the store has no proof that I bought it at at Academy since I... Read more

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Hello, my name is Marco Cotrina, I am a customer of the store for many years. What I happened a week ago just write because I recover from the shock of my life. Day 03 October 2016 went to buy at the store located at 10375 North Fwy Houston, TX 77038 United States hours 9:30 amI went to buy and did not know that they assaulted the store only saw two guns in my car windows that enter the thieves and take my car being I in the car put me the gun... Read more

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First off I recently went to buy a pair of dance shoes which said on the isle it cost 19.99 once I get to the register it comes out to $30.00 which I was upset about. If something costs what it supposed to cost that's what it should announce in the isles before you buy it. A few days later, I decide to look at my shoes and try them on because I'm performing tomorrow, turns out they're both right foot shoes. I'm so pissed that not only did they... Read more

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