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This has been a complete Nightmare and can guarantee that Academy will never get my service again. Once you order something online Academy will have no clue where your item is at. Of course, they tell you they have a support team and they will call you with updated...
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1.0
#1148999
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The disrespect that your management leadership from Gail Cochran and Kierra Stackrahm was TERRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!! I witness the disrespect of these two to your young hard working employees. I made a purchase of a Winchester Shotgun , the young fella that...
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1.0
I liked
  • Young workers
I didn't like
  • Management leaders
#1148281
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I attempted to place an order on 12 December 2017. I made it through the shipping and billing portion with no issues. Upon arriving at the “review order” tab, I was prompted that my order could not be completed and to contact my bank. I called my bank and was notified...
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I didn't like
  • Bad customer service
#1146350
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Academy Sports Store - Customer service sucks

Academy Sports Store
#1147026
1.0
Details
Called at 330 pm to report a missing item its now 530pm and im still on hold as i write this review. Worst company ever and sadly its not my first miserable
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Academy Sports Store - Could not order online

Academy Sports Store
#1145950
3.8
Details
Tried for a week to order on line. Could not order. Called several times and just was put on hold. Finally today I got thru and gave the person my order. When I inquired about the problem she said I had the wrong browser. Didn't know what she was talking about. I tried to order on my iPhone and iPad with no results. This might be a reason for academy to loose sales.
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Academy Sports Store - Negative experience with a check out associate

Academy Sports Store
#1145888
1.0
Details
I went into the Easley, SC Academy on Sat December 9, 2017 and was treated rudely by a check out lady. I chose not buy and walked out. I told the manager on the way out and he back her up. I am concerned and as a parent and a sponsor for a local youth sports association, I can not recommend Academy.
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Academy Sports Store - Order

Academy Sports Store
#1143755
1.0
Details
Will not answer the phone waited over 2 hours and still no answer about an order to see if I ordered it or not.
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Reliability
Staff
Turnaround Time
Value for money
Website
I ordered some boots for my daughter and then immediately found them for $15 less on Amazon. There was no way for me to get back to the order I had placed a mere few minutes before that to cancel it, and so I called their "Customer Service" department, where I was on...
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#1143839
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Been trying to get thru for several days had a merchandise credit it pulled up the balance once then the day was going to use it wanted to make sure had the correct about before going there so check it again and it said had to call the 888 number after waiting for...
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#1142801
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Been trying to buy a pellet grill 820 pit boss very discussed, web site shut down their computer wouldn't accept my card, my card company said everything is good here manager from Academy Sports was supposed to contact me many days ago Nothing what poor communication...
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4.0
Product
#1139382
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I was trying to purchase a firearm this not the first time buyer experience (I always purchase mu hunting gears from Bass Pro Shop Or Cabela's) .So we calls my number after almost 45 minutes waiting on line. She asked me what I need and I told her exactly what they...
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1.0
#1137136
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Purchased several items at Lake Mary, Florida, store on 22 Nov 2017. Ask cashier if company offered a military discount (as does stores such as Lowe's and Home Depot). Cashier stated military discount was only offered for the the first two weeks of the month. This is a...
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Anonymous
William

I'd have more sympathy for you if you would have refrained from using such terms as "stupid" "dumb" and "disrespect" ( a ghetto made up slang piece ).Next time learn the polic...

I didn't like
  • Military discount policy and website
#1136687
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I was trying to purchase a firearm, & keep in mind this is my first time, so my husband was with me to advise me. So we calls my number and I go up. He asks me questions and I answer them. I guess one of my answers wasn't according to his liking and he rudely gave me...
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Anonymous
Anonymous

douglasville georgia very un professional staff in gun dept 1 guy on evening that knows firearms all the rest good luck,goverment employee,exmilitary 20 plus years no respect ...

#1136580
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Contact Academy Sports Store

Mailing Address:
Academy Sports + Outdoors
1800 N. Mason Road
Katy, TX 77449
Phone:
(888) 922-2336
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They advertise products they have not in stock nor plan to get at prices to draw people into the stores. I tried to buy ammo according to a sales flyer but they did not have it nor expected to get it in. I was refused a rain check for it. I contacted the online...
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2.1
I liked
  • Nicely laid out store
I didn't like
  • Items advertised not in stock
#1136279
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