Academy Sports StoreComplaints and Reviews

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1.9 Based on 77 reviews
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    • Large selection 2
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    • Large selectiom 1
  • Customers don't like
    • Bad customer service 7
    • Ability to execute an online order 4
    • Misrepresentation of product 4
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Price krpt ringing up for .36 but was told by the Mgr. that i have to pay $29.99. Although its in their system for that price. According to my live chat with them, its up to the Mgr. if they want to sellnit to the customer for the price in the system.

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I do domething we spoke to acadmany sports and i spoke to charyer atems she in Formed me that my 38 that was in the tecall was not shipped to them they have no idea where the gun is steven the msnager who is suppose to be taking care of all these recalls says he or there store will not issuie any kind of refund to there custormers who had bought these guns Your right i,am very pissed off and i,am going to call ATF. We need to stand up for our... Read more

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Bought a $200 baseball glove and after a week it still hadn't shipped. Called them and they told me my credit card company declined the transaction. Called my credit card company and they said "No, we absolutely did not. We authorized it and they took the money." Called Academy back and this time they said "Oh, it looks like your order was never processed because the card info that you typed in when you submitted your order didn't exactly... Read more

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So, I purchased a Kayak from Academy Sports and noticed that they shipped it through Ceva Logistics. I did a little research and discovered what a terrible company that they are, and now I'm experiencing it. I ordered a kayak on 09/02/16. They didn't pick it up until 09/07/16. On 9/06/16 I received tracking info from Academy so I started checking Ceva's tracking, nothing. On 9/9/16 I sent an e-mail to see what was going on with the... Read more

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My first experience with Academy Sports and Outdoors will be my last. Bait and Switch is against the law...stay clear of this company). Just wish I had checked their reviews before I ordered from them. Basically, I ordered a product in one color and they sent me another color with no communication. It's like you order a white shirt, they don't have it in inventory so they just arbitrarily send you a green shirt!! The specific details or product... Read more

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I returned my firearm to Academy in good faith because of a recall. I found out that Charter Arms did not request this recall, but recall was by Academy. Charter Arms (maker) said the gun was tested and returned to Academy. Academy told me that they were having another source check out the fire arm. I asked for return of my firearm, I asked for a refund;I asked where is my fire arm. NO satisfactory answer. They have my fire arm and won't... Read more

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9-4-16 Flowood,MS Long lines without enough register's open. Left items in line and walked out. Will buy online from Amazon.

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So I saw a manager at store 178 named John walk over and tell one of his employees that he needed to stop helping a customer because he was with her for too long while the customer was still with the employee that was helping her. Now that is horrible customer service.

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I am a handicapped person and went to purchase a firearm. Their policy is to send you to the register while an employee brings your firearm to the register. I went to the register and nobody brought my purchase. I had to go all the way back to department and ask why I had to wait over 20 minutes. The young guy handling my purchase was helping other customers. They had just forgotten all about me. I guess spending over $700.00 does not rate... Read more

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