
Academy Sports And Outdoors
Academy Sports And Outdoors Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Academy Sports And Outdoors has 2.2 star rating based on 331 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend Academy Sports And Outdoors to a friend or colleague.
- Rating Distribution
Pros: Large selection, Was online shopping, Large selectiom.
Cons: Bad customer service, Extremely poor customer service, Ability to execute an online order.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Academy Sports And Outdoors has 2.2 star rating based on 331 customer reviews. Consumers are mostly dissatisfied.
22% of users would likely recommend Academy Sports And Outdoors to a friend or colleague.
- Rating Distribution
Pros: Large selection, Was online shopping, Large selectiom.
Cons: Bad customer service, Extremely poor customer service, Ability to execute an online order.Recent recommendations regarding this business are as follows: "Very simple let human beings talk to human beings about issues", "Very high", "be aware this could happen to anyone with this type of person being hired to work with the public", "be aware you may be treated to thr same treatment", "Alternate site or app.".
Most users want Academy Sports And Outdoors to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBill was not right..charged me interest on a card with a paid off balance
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Order was not delivered
Returned
Preferred solution: Full refund
Need copy of receipt
Preferred solution: I’d like to be able to talk to human being without First having to go through 15 rounds and a boxing match with some automated computer that doesn’t understand or recognize that I just need a copy of my receipt
User's recommendation: Very simple let human beings talk to human beings about issues
HIDE OUT OF STOCK Toggle NEVER WORKS (app+website)
Searching couple specific brands so decided to toggle hide out of stock items in order to make the list more manageable (& theyre OUT OF STOCK anyway!). Even after sorting various ways, out of stock items are STILL being shown.
INCLUDES OUT OF STOCK ONLINE, SET +NEARBY STORES, ALL OF THE SIZES + ALL OF THE COLORS.
Also tried on the website, same thing. Even more inconvenient than the list of thousands of items that came upthat also include items by OTHER brands than your selection BUT apparently Academy thinks you wont notice (?)is that you decide you want to purchase so click that item only to discover its out of stock when the item comes up. INCLUDES OUT OF STOCK ONLINE, IN STORE, ALL OF THE SIZES (even the seldom ordered XXXS or XXXXL are out of stock & some items only have 1 size listed AT ALL-thats out of stock) and yep, ALL OF THE COLORS. No all of the items didnt JUST miraculously sell out when I began the search, as that would be HUNDREDS of items over 10 + searches within the Academy app AND main website, over a course of several weeks.
So no. **The conclusiontoo little time for this nonsense when alternate stores do not have this same issue.**
Preferred solution: Fixed
User's recommendation: Alternate site or app.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerYou asked for it
- Young workers
Preferred solution: Price reduction
User's recommendation: Very high
Refund
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStore Director for Lake Jackson #044
My name is Trinity Deleon, I am a cash lead at store #044. I just left in the middle of my shift today because of an inappropriate and aggressive discussion with Gustavo Cantu.
He pulled me into the front office with the footwear team lead named T to yell at me about ACCs. In an aggressive tone, he asked me Are you not feeling good today and I told him No im not, today is not my day Im sorry and then he says Well you should of figured that out before your shift and I told him it started 30 mins into my shift. He then proceeds to degrade me about ACCs, saying it is all my fault cashiers are not getting ACCs. When I proceed to explain to him why, he kept interrupting me and telling me there are no excuses.
I told him to not yell at me he says hes not yelling but continues to be aggressive and rude to me. Saying its not fair Im putting the pressure of ACCs on him and my team leader T. I was embarrassed and obviously upset with the conversation. He does this with customers and other employees.
I have had cashiers coming up to me crying about the way he speaks to them. I grabbed my purse and left because I will not be talked down like that. It is abuse in a work place.
He needs to be held accountable for the way he treats his employees. He shouldnt get away with stuff just because hes the store director.
Preferred solution: Apology
To let someone know that its not right for a manger to scream at customers
User's recommendation: be aware this could happen to anyone with this type of person being hired to work with the public
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |You didn’t get my order right
User's recommendation: Be consistent with your pricing. I’m just gonna go somewhere else even though I can get it for the same price from you. You just decided to raise the price on me a couple hundred dollars and that’s wrong.
To let people know what to expect from academy
User's recommendation: be aware you may be treated to thr same treatment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Academy for some reason did not complete my order. I even printed out my order. When I tried to re-order they wanted to charge me $200 more for the same product. I am flabbergasted.
User's recommendation: I will have no recommendation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Their website sucks and they would not process my order
User's recommendation: Hold them accountable
My order 40942****
Preferred solution: Deliver product or service ordered
Check order status
Horrible service
Called to get help for an order that I was charged for through PayPal but order never went through. YOUR customer care person was rude and very disrespectful.
I saw the article online and Jeffrey continued to argue with me that it was not available. I ask to talk to his supervisor and he stated it would do no good. I ask for his name and he said something first and I ask him to spell it for me. He then told me his name was Jeffrey.
I hung up very upset but stayed poliet. I then went back to Academy website and was able to order the pair of shoes I wanted.
I called Academy customer service and spoke a very nice women that was able to help me. If I were even Associated with Jeffery, he would not even be able to carry Academies trash.
User's recommendation: Attend a lifetime training for customer service
My order is missing
User's recommendation: Don’t buy from this company
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