Academy Sports StoreComplaints and Reviews

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1.9 Based on 70 reviews
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  • Customers like
    • Large selection 2
    • Great customer service 1
    • Large selectiom 1
  • Customers don't like
    • Bad customer service 7
    • Ability to execute an online order 4
    • Misrepresentation of product 4
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My son and husband needed new work boots so looking for the best deal i could find on Ariats i came to academy sports site. Had a great deal but to find a store with them in stock you have to talk to customer service which I did. They sent me to a store assuring me they were there but of course not. So the manager helped by ordering them online. I need them now so i paid for next day shipping. This was a Friday when Tuesday rolled around i... Read more

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I usually have experienced good customer service at Academy on Blanding Bld storw #101 in Orange Park. This morning I found it very rude and unprofessional over hearing an employee named Floyd talking negative about other employees while they are checking out customers. If you have an issue within your store address it in a meeting. Talking negative about other team members in front of customers is not professional. Read more

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Siegen academy had HORRIBLE customer service! It's a Monday and I hadn't talked to ANYONE I needed to talk to! My call was forwarded to the same person three times in a ROW!

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i found a nike 440 driver that was advertised at ***'s for $149. I took a picture of the ad to the service desk along with the driver as advised by the sales person. Who told me it would be honored there. When i got to the service desk they said they would have to call the other store and make sure they had one on the shelf before they could honor it. Obviously they lost a sale. I was there in their store trying to do business with them instead... Read more

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Would not honor the free shipping on out of stock items unless you go back to the store and use the store computer. Why would I drive 25 mins to order something online? Why ? Dont offer a customer something you wont back up. O, but they will if you jump through hoops for them.

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It would appear that Academy Sports and outdoors is yielding to the pressures, of anti gun lobbyists. I went to my local Academy store, I could not find any AR styled guns on the shelf. I asked the sales associate what happend to the AR 15. He said per corporate we had to pull all of them off the shelves ,and now have to keep them in the back where the public cant see them. I asked him , if we cant see them how do we know you have them or what... Read more

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The company stoled money from my bank accoun! Never order online.

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In this day and age, I cannot believe that Academy has NO golf bags geared toward women, nor female golf clothes. I talked to the sales rep and he said he has asked the same question. He tried to be helpful by showing me some junior bags. Really? a junior golf bag. He knows it's obvious Academy has no respect for women golfers and was embarrassed to even show me the junior bags. Maybe they told him to steer women to the children's bags.... Read more

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The Kissimmee store has great customer service and I highly recommend this store.

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In support of this review will provide the academy reference number:160617-004512. On Friday June 17th ordered several items needed for an upcoming FLW tour event on Lake Champlain the following week. To guarantee they'd get to me on time I paid for 2 day business. Guaranteed delivery on Tuesday June 21. Friday night I check the status and see part of the order hasn't even shipped yet and another part will be delivered by end of day Wednesday... Read more

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